Welcome to ActiGraph's RMA Service Center

ActiGraph is passionate about making sure you get your purchase fault-free. That's why we're dedicated to producing quality products—through premium materials, attention to detail, and fine craftsmanship. We stand behind the quality of our products. We know that mistakes are sometimes made, though, and we're here to help resolve those problems.


Print an existing RMA?

Please provide the email address used to request the RMA and the RMA number.

Start a New Return?

To start a new Return (RMA), please click the start button to begin the intial procedures.

Warranty/Return Policy

Please read our Warranty/Return Policy to ensure you’re familiar with our policies, returns, and warranty for your ActiGraph product(s) before placing your online RMA request.
Click Here to read the Warranty/Return Policy.

Warranty

All ActiGraph hardware products are covered by ActiGraph's Limited Warranty, which shall provide coverage for a period of two years from the date of original purchase. If unit(s) is found to be covered under warranty, ActiGraph will replace the faulty unit(s) with a new, used, or factory refurbished, functionally equivalent device upon receiving a tracking number from the customer for the faulty unit(s) being returned to ActiGraph's facility. Due to device obsolescence or natural product evolution, it is possible that the customer may receive a slightly different model than the one returned. ActiGraph recognizes the importance and urgency of our customers’ work, and as a result, we strive to complete warranty replacements as quickly as possible. The customer will be responsible for shipping fees incurred for transport of the device to ActiGraph’s facility

ActiGraph's Full Policy


Eligible products for RMA