Please fill out all the below fields to begin your return request. Make sure your information is accurate as this will ensure minimal delay in processing of your request.
Please note that ActiGraph no longer performs device repairs. Upon submittal of this form, an ActiGraph representative will reach out and confirm whether or not your devices are covered under warranty. If your devices are found to be outside of their warranty period, we will not be able to replace your devices, and will provide a quote for new devices. Eligible devices for return include the wGT3X-BT, GT9X Link, and CentrePoint Insight Watch.
Older model devices can still be returned for trade-in credit, and for data extraction if you are having issues getting data off of the device. Please be sure to mark this information clearly in your RMA, and for more information please contact ActiGraph Support at firstname.lastname@example.org.
Unless asked by an ActiGraph Support Representative, please DO NOT send any accessories with the devices. ActiGraph will not be responsible for loss or damage to any accessories returned with devices. ActiGraph will not be responsible for any customs/VAT/duty charges upon return of devices. In an effort to avoid any customs fees, international customers should mark all return packages as “Temporary Import”. Failure to mark your package as a temporary import could result in customs fees being assessed to the package. Any customs charges paid by ActiGraph on behalf of the customer will be billed to the customer and/or their institution. ActiGraph will NOT accept shipments from DHL. Please ensure a copy of the completed RMA is contained in your package. Failure to include a copy of the completed RMA in the package will delay the processing of your repairs. For all RMA related issues, please contact email@example.com.
Recovering data from GT9X models requires physical extraction, leaving the unit damaged beyond repair. If the unit is under warranty, your unit will be replaced. If the unit is not under warranty, your unreparable unit would not be replaced after data retrieval.
Do you consent to having data retrieved from your GT9X Link, rendering the unit damaged beyond repair?
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